Frequently Asked Questions

Everything you need to know about enhancing your living space with DECIBEL shop.

What is the typical shipping timeframe for furniture and decor?

Standard shipping usually takes 5-7 business days. For larger furniture pieces requiring freight delivery, please allow 10-14 business days for your order to arrive.

Do you offer international shipping for home goods?

Currently, DECIBEL shop ships to customers within the continental United States and Canada. We are working on expanding our delivery zones soon.

What is your return policy if a product doesn't fit my space?

We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture.

Are your wooden products sustainably sourced?

Yes, we prioritize sustainability. All our wooden furniture is crafted using FSC-certified timber and eco-friendly finishes to ensure minimal environmental impact.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.

What should I do if my item arrives damaged?

Please inspect your delivery immediately. If you notice any damage, contact our support team within 48 hours with photos of the item and packaging to initiate a free replacement.