Returns & Exchanges

At DECIBEL Shop, we want your home to sound and feel perfect, which is why we offer a 30-day return window for all acoustic treatments and decor items. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your total satisfaction.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all mounting hardware and instructions are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it to the outside of your box, then drop it off at any authorized carrier location.

• 4.
  Receive Refund or Credit

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or issue store credit within 5-7 business days.